FAQ's

Frequently Asked Questions

WHERE ARE YOUR HOME DECOR ITEMS MADE?

Most of our products are made to order from the UK, USA, and Canada. Our products are designed by our Principal Designer and Artist Amne Elhindi - with the exception of our vintage art collection and a few curated, handmade pieces that have been sourced by small businesses. 

WHAT MEASUREMENT UNITS ARE USED ON THIS SITE?

All units are set to inches unless otherwise noted.

DO YOU ACCEPT RETURNS OR EXCHANGES?

We do not offer exchanges, returns and/or refunds on any of our physical goods due to the made-to-order nature of our products. We also do not accept returns and/or refunds on any digital files. Please refer to our refund policy here

WHAT IF I ORDERED THE WRONG ITEM?

Please contact us within 24hrs of placing your order to request a cancellation. If your order has began production, we cannot cancel your order. We will promptly contact you regarding the status of your cancellation request.


Please Note: A re-stocking fee of 35% on your purchase total will be required should you choose to cancel your purchase after the 24hr window.


CAN I ORDER A SWATCH FOR ANY PILLOWS OR THROWS YOU OFFER BEFORE I COMMIT TO THE FINAL PRODUCT?

Yes, in some cases you will be able to purchase a swatch. Please contact us regarding the swatch you'd like and we will let you know if we can fulfill your request and if there are any charges associated.

WHAT IF MY ITEMS COME IN DAMAGED?

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If your item arrives damaged or you've received the wrong item, please contact us within 7 days of receiving your item(s).

To start a claim, you can contact us at info@hyggely.com with your order number and photos of the damage or wrong item (including any packaging that arrived damaged). If your claim is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return due to damage will not be accepted. 

You can always contact us for any return question at info@hyggely.com.

WHERE DO YOU SHIP TO?

United States
Canada
United Kingdom
Australia
New Zealand
Europe
Mexico 

*Some exceptions may apply.

DO YOU OFFER FREE SHIPPING?

Yes, we offer free shipping on orders of $100 USD or above.

Free shipping offers do not apply to international orders.

WHAT ARE YOU SHIPPING FEES AND ESTIMATED DELIVERY TIMES?

Our shipping fees and estimated delivery times vary. Please refer to our shipping policy for an in-depth breakdown - click here

WHAT DO I NEED TO USE MOBILE PRESETS?

You will need to download the Lightroom Mobile App. All our mobile presets install easily from the emailed link after purchase.

WHAT IF THE FILES SHOW UP AS A BLANK WHEN I OPEN OR SAVE THE FILE TO MY PHONE?

Not to worry, the file is still there!
All mobile presets are DNG files. It may show up as a blank or black photo in your mobile device but it should show up once you import them into the Lightroom app.


HOW DO I USE MOBILE PRESETS?

With every purchase, you will receive an instruction file in PDF format. You will find out how to import and use your presets. 
They are very basic instructions, so if you need any further assistance, please contact us at info@hyggely.com.


HOW TO INSTALL DESKTOP PRESETS?

With every purchase, you will receive an instruction file in PDF format. You will find out how to import your presets. 
If you need any further assistance, please contact us at info@hyggely.com.


YOUR INSTRUCTIONS ARE DIFFERENT THAN WHAT I AM SEEING ON MY COMPUTER. HOW DO I DOWNLOAD THE PRESETS?

You will need to save each XMP/DNG file to your phone/desktop but sometimes, that process can look different for everyone. 
All phones/computers are different, so if these instructions are not working for you, please contact me and I will personally walk you through step by step!

CAN I GET A REFUND?

Unfortunately, we cannot accept returns or exchanges due to the digital nature of the preset files. 
But please contact us if you have any problems with your order.