Refund policy

We do not offer returns and/or refunds on any of our physical goods due to the made-to-order nature of our products. We also do not accept returns and/or refunds on any digital files.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If your item arrives damaged or you've received the wrong item, please contact us within 7 days of receiving your item(s).

To start a claim, you can contact us at info@hyggely.com with your order number and photos of the damage or wrong item (including any packaging that arrived damaged). If your claim is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return due to damage will not be accepted. 

You can always contact us for any return question at info@hyggely.com.

Exceptions / non-returnable items

- Physical Goods (made to order)
- Digital Goods
- Unfortunately, we also cannot accept returns on gift cards.

Exchanges

We do not accept exchanges at this time.

 

Cancellations 

Please contact us within 24hrs of placing your order to request a cancellation. If your order has began production, we cannot cancel your order. We will promptly contact you regarding the status of your cancellation request.

Please Note: A re-stocking fee of 35% on your purchase total will be required should you choose to cancel your purchase after the 24hr window.

Refunds

We will notify you once we’ve received your return or your damaged product, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.